FAQ

1. Do you offer refunds?

No, we currently do not offer refunds.
However, we do provide easy exchange in case of damaged or defective products.

2. What is your exchange policy?

If you receive a damaged, defective, or wrong product, you can request an exchange within 48 hours of delivery.

3. In which cases is exchange allowed?

Exchange is applicable only if:

  • Product is damaged during transit

  • Product has manufacturing defects

  • Wrong product delivered

❌ Exchange is not applicable for change of mind or personal preference.

4. How do I request an exchange?

You can contact us via:

Please share order ID + clear product images for faster processing.

5. How long does exchange take?

Once approved, the exchange product is shipped within 3–5 working days.

6. Is Cash on Delivery (COD) available?

Yes, COD is available with ₹79 shipping charge.
👉 Prepaid orders enjoy FREE shipping.

7. Are payments secure on UrbanStitch?

Yes, all online payments are processed via 100% secure and encrypted gateways.

8. Is this product suitable for gifting?

Yes, the wallet’s unique denim design and compact size make it an excellent gifting option.